Arrival Time
Please note that MFT opens at 06h30 daily. Please do not arrive before 06h30 as the facility will be closed and security will not permit any patient access into the building.
Admission times
Pre Admissions and Admissions are open from Monday to Thursday from 07:00am to 16:30pm and on Fridays from 07:00am to 16:00pm. Kindly come in at least 2 days prior to your surgery to “Book Your Bed” and finalise all the administration for your procedure. Alternatively patients can complete the Pre-Admissions Form
available on our website (www.medicalforumtheatre.co.za) or download the forms and email the completed documentation with the necessary additional documentation to number@eyeandlasersa.com.
Authorisation
All medical aid schemes require patients to obtain authorisation before their procedure. Please ensure that you (the patient) phone your medical aid to obtain a pre authorisation number before your day of surgery. Should you arrive for your procedure without a valid authorisation from your medical aid, we will unfortunately not be able to proceed with your admission. This will result in a time delay of your procedure being done and/or possibly cancelled. Should you wish to proceed without medical aid authorisation, you will then be treated as a Private Patient and will be required to settle the hospital fees upfront before you are admitted.
Please ensure that the following information is correct on the authorisation:
- Patient Details
- Treatment Date – is for one day only (should your date change, please let your medical aid know)
- Attending Doctor – who will be doing the surgery
- Facility – Medical Forum Theatre – Practice Number 7700873 (very important)
What to bring with for each & every visit
- The Main Members ID book
- The Patients ID book (in the case of a minor, a copy of the birth certificate)
- Medical Aid Card reflecting details of main member & all dependents
- Proof of authorisation received from your medical aid
COVID-19 Pre-operative Testing Requirement
MFT no longer requires COVID-19 Testing prior to your hospital admission unless otherwise decided by the attending doctors . It is therefore imperative that patients should confirm this requirement with their doctors practice at least 72hours prior to their procedure.
COVID-19 Procedures at MFT
In an effort to protect our patients, visitors and our staff during the COVID-19 outbreak ALL persons entering our facility must wear a mask at all times and use the sanitizing stations available at the entrances of the building. All visitors will be required to complete their details in the Visitor’s Logbook. Admitted patients however, will not be required to complete the Visitor’s Logbook as their details will be captured at Admissions.
Visitor Restrictions due to COVID-19
Only ONE person will be permitted to accompany an adult patient and ONE parent will be permitted to accompany a minor into the facility.
Your visit
Your stay with us will be approximately 3 – 4 hours depending on the procedure. Please understand that this time is just a guideline and depends on your procedure, your recovery time post operatively as well as the number of patients per slate on the specific day. We suggest that you bring something with you to pass the time.
MFT offers free Wi-Fi to our patients, the username and password can be obtained at reception. There is a coffee shop situated in The Eye and Laser Institute building (next door) for your visitor’s convenience.
Firearms, Money and other valuables
No firearms/weapons are permitted on the premises. Please note that we do not have lockable storage facilities for our patients and cannot accept responsibility for missing or lost valuable items. We strongly advise that you leave all your valuables (jewelry, money, cards, cell phones and handbags) at home.
Payments
You, the patient, must find out from your medical aid if you have a co-payment. All Private Patients and Co-payments are payable in full prior to surgery.
Methods of Payment for Private Patients & Co-payments:
- Card Payments – Ensure that your daily transaction limit is sufficient
- Direct Deposit – Your payment is to reflect on our bank statement two working days prior to surgery
- Cash
Our Bank Details Are As Follows: (For Theatre Fees ONLY)
Name: Standard Bank
Code: 050417
Acc No: 080329292
Name: Medical Forum Theatre
Deposit Reference: Surname of Patient and Attending Doctor
Please send your proof of payment together with your completed admission forms and additional documentations to
Email: cindy@eyeandlasersa.com / Fax: +27 (0) 41 374 0488
Patient Feedback
In an effort to continuously improve our service and meet our patient’s needs effectively we kindly ask that all
patients provide us with their feedback. This can be done through:
- Patient Satisfaction Surveys available in the Ward
- Online Satisfaction Surveys available on our website (www.medicalforumtheatre.co.za)
- Placing your comments, suggestions or complaints in the suggestion box in the waiting area
- Providing your email address on your Admission Form for us to contact you post procedure
- Sending us an email with your complaints, compliments or suggestions to marketing@eyeandlasersa.comor info@medicalforumtheatre.co.za